App Help Guide
Fix most app issues yourself in under 5 minutes — follow the steps in order.
Start here
Which device?
Android, iPhone, or Windows.
What exactly happens?
Error, blank screen, or nothing at all?
Do other apps work on this device?
Helps tell a device problem from an app problem.
The EduSure portal works only inside the app (Android, iPhone, Windows) — never in a browser. That's deliberate: the app blocks screenshots, screen recording and downloads to protect your classes.
What's going wrong?
Usually: WiFi/network restrictions · full cache · antivirus/VPN · another device in use · outdated app.
Switch from WiFi to mobile data (hostel/college/office WiFi often blocks streaming).
Clear the app cache — Settings → Apps → EduSure → Storage → Clear Cache (not Clear Data).
Restart your device.
Pause antivirus, VPN & "cleaner" apps, then retry.
Log out of your other device — you can actively use ONE device at a time. On a NEW phone that won't accept your login? Your account locks to one phone — message the EduSure team for a quick reset.
Update the app — Play Store (Android) / App Store (iPhone) / Laptop app (Windows or Mac) — download: https://drive.google.com/open?id=1QyYr-N82au6kx8ldm7K_Kc4vSyOv40t4&usp=drive_fs.
❌ Still stuck? Contact the EduSure team.
Android
- Version 7.0+
- Official Play Store install
- Storage permission granted
- Battery set to "Unrestricted" for EduSure
- Background data allowed
- VPN off
iPhone / iPad
- iOS 13+
- App Store install
- Low Power Mode off
- Screen Time content restrictions off
- VPN/Private Relay off
- Background App Refresh on
Windows
- Windows 10+
- Antivirus paused for test
- Firewall allows EduSure (Private + Public)
- Try Google DNS 8.8.8.8 / 8.8.4.4
- Graphics drivers updated
- Run as Administrator
Last-resort options (only after everything above)
Use your other registered device — Phone ↔ laptop — always try this first.
Factory reset — Only if you choose to — this erases everything, so back up first. Never pushed by us.
Use a newer device — Your course access is unaffected. Moving to a NEW phone needs a mobile-login reset from us first.
Still stuck? Contact the EduSure team
Reach us via
- Your batch WhatsApp group
- The same EduSure WhatsApp number that sends course updates
- The WhatsApp button on this website
- Reply to your welcome email
Include these 7 details
- Full name
- Registered email
- Device model
- OS version
- Exact issue
- A screenshot or photo (the app blocks screenshots in course content — a photo from another phone is fine)
- Steps you've already tried
📱 New phone? Ask for a mobile-login reset.
🚨 Exam live? Start your message with “EXAM LIVE”.
Or let the assistant walk you through it
App Help Assistant
Answer a few taps — we'll walk you through it
What's the problem?
Or describe your problem in your own words:
You're never stuck alone — we're one message away.
Still can't fix it? The EduSure team is a WhatsApp message away.
Chat with EduSure on WhatsApp